Support Information
Effective Date: 03/02/2025Welcome to The 1% Support Center
We are committed to providing you with the best experience possible. Below, you will find all the necessary support resources, frequently asked questions, troubleshooting steps, and ways to contact us for further assistance.
1. Frequently Asked Questions (FAQs)
General Questions:Q: What is The 1% App?
A: The 1% App is a powerful tool designed to help you track your nutrition, workouts, health data, and personal progress. It integrates with Apple HealthKit, provides habit reminders, and allows users to set and track fitness goals with a fully customized experience.Q: Do I need an account to use the app?
A: No, you can use The 1% App without an account. However, creating an account allows you to back up your data to Google Firebase and sync it across multiple devices.Q: Is my data private and secure?
A: Yes, we take your privacy seriously. Most of your data is stored locally on your device. If you choose to create an account or share data with selected friends, it is securely stored on Google Firebase using industry-standard encryption.
Health & Fitness Tracking:Q: How does the app use HealthKit?
A: The 1% App integrates with Apple HealthKit to retrieve and display your health-related data, including heart rate, workout statistics, sleep tracking, and body weight. HealthKit provides a secure framework to access your fitness data while ensuring your privacy and control over your information.Q: Can I disable HealthKit integration?
A: Yes, you can manage permissions within your iPhone’s settings under Health > Data Access & Devices and disable The 1% App’s access at any time.
Notifications & Reminders:Q: What types of notifications does the app provide?
A: The 1% App includes several types of optional notifications:
Habit Reminders – Helps you stay consistent with daily habits and goals.
Health Notifications – Provides updates on workout progress and health insights.
Bodyweight Reminders – Prompts you to log your weight at set intervals.
Custom Alerts – Allows users to create and manage their own reminders.Q: Can I customize or disable notifications?
A: Yes, notifications are entirely optional and can be customized or turned off from within the app settings.
Data Management & Privacy:Q: How is my nutrition data stored?
A: Nutrition data is sourced from both OpenFoodFacts and our custom-built database, designed to work offline by storing information directly on your device.Q: Can I request a copy of my data?
A: Yes. For security reasons, we require a valid form of ID before processing any data request. Once verified, we will provide a readable format of your stored data.Q: How do I delete my account and all associated data?
A: You can request account deletion in the app settings. All Firebase-stored data will be erased within 24 hours. Local data stored on your device must be manually deleted within the app.
2. Troubleshooting & Technical Support
Common Issues & SolutionsApp Crashes or Freezes: Ensure you are using the latest version of the app and restart your device. If the issue persists, try reinstalling the app.Data Not Syncing: Check your internet connection and ensure you are logged into your account if using Firebase sync.Notifications Not Working: Confirm that notifications are enabled in both the app settings and your device settings.HealthKit Data Not Updating: Verify that The 1% App has permission to read and write HealthKit data under your device’s Health settings.3. Contact Support
If you need further assistance, please reach out to us:
Email: [email protected]
Website: https://the-one-percent-support.carrd.co
Social Media: Follow us on Twitter, Instagram, and Facebook for updates and announcements.We strive to respond to all inquiries within 48 hours. Thank you for using The 1% App!